Delete your account

How to request deletion

1. Email hello@getcana.co.uk from the email address on your Cana Bids account.
2. Use the subject line Delete my account.
3. We will verify that the request comes from the account holder and confirm once your account has been deleted.

What is deleted

• Your account and sign in details.
• Your company profile, evidence and saved details.
• Your bid history and the responses and documents generated for you that we hold in our systems.

Delete some of your data without closing your account

You do not have to delete your whole account. In the app you can edit or clear your company profile and remove documents from your evidence library at any time. To have other specific data removed, email hello@getcana.co.uk and tell us what to delete; we will action it within 30 days.

What we keep, and for how long

We keep only the limited records we are legally required to retain, for example transaction and invoice records needed for tax and accounting. These are held for up to 7 years and then deleted. Copies in routine encrypted backups are removed on our normal backup cycle, within 30 days.

How long it takes

We complete deletion within 30 days of verifying your request, and email you to confirm.